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Some of the most simple questions can have some very complex answers. Send us your enquiry and we’ll make sure it gets the consideration and response it deserves.

How to use HPY wallet?
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Here is the guideline. You can follow our instructions. If you need any other help, please contact our customer service: [email protected]

I didn't see my transaction in HPY wallet when I transfer from exchange or tokens withdraw from exchange are not shown in HPY for a long time after the transaction.

Please check on the respective explorer to find out ,whether your transaction is successful.

If the transaction is confirmed, there may have been a delay and we suggested you to wait for a while longer. Otherwise, you can contract our customer service [email protected] to submit a request investigate.

If the transaction failed, you should contract your exchange for help.

If this transaction is initiated from HPY wallet to exchange, you can contract our customer service [email protected] to investigate the issue.

List of Blockchain websites:

  • BTC related tokens can find on blockchain.info
  • QTUM related tokens can find on qtum.info
  • ETH related tokens can find on etherscan.io
  • Hcash related tokens can find on explorer.h.cash
  • BCC related tokens can find on blockchair.com/bitcoin-cash/blocks
  • UBTC related tokens can find onwww.ub.com/explorer
  • NEO related tokens can find on neotracker.io
  • LCH related tokens can find on explorer.litecoinca.sh
Where can I find my transaction?

Typing your transaction address into different blockchain websites, you can easily find your transaction details.

At the moment, HPY is using these blockchain websites:

  • BTC related tokens can find on blockchain.info
  • QTUM related tokens can find on qtum.info
  • ETH related tokens can find on etherscan.io
  • Hcash related tokens can find on explorer.h.cash
  • BCC related tokens can find on blockchair.com/bitcoin-cash/blocks
  • UBTC related tokens can find onwww.ub.com/explorer
  • NEO related tokens can find on neotracker.io
  • LCH related tokens can find on explorer.litecoinca.sh
Why I didn't receive the verification email?
If it isn't in your inbox, check your Junk. Otherwise, you can contact our customer service [email protected] for help.
HPY wallet support PoS?

HPY team can collect PoS income and redistribute it to our users. PoS time and revenue distribution will be equal to the official announcement of the corresponding token.

(For example, Hcash'sPoS revenue will be confirmed with a 24-hour and issued on the next day)

Is HPY wallet safe?
Yes, HPY wallet considerably safer than on-chain solution and our top priority is to provide a safe wallet for our users.
Why sometimes HPY wallet display abnormal price?
The token price displayed in the HPY mobile wallet is obtained from independent trading platforms. If the trading platform system is unavailable due to circumstances, the price in the wallet may be displayed as 0 or incorrectly. The HPY service will keep trying to it as soon as possible and restore the correct price.
Hcash lock function and PoS income

Users can lock Hcash and receive revenue, the exact rates are different for different time duration and calculated pro-rata based on our best estimate. However, users can’t get the PoS income at the same time. Therefore, users can choose a suitable way.

How to get official news?

Users can obtain our official news from following channels:

  • Website: HyperPay.tech
  • WeChat: HyperPay
  • WeChat account: HyperPay
  • Weibo: HyperPay
  • QQ: 3402017258
  • Twitter: @HyperPay_tech
  • Facebook: @HyperPayofficial
  • Telegram English group: HyperPayofficialenglish
  • Telegram Chinese group: HyperPaychinese
  • Beechat: HPY中国官方社区
How to contact HPY for business cooperation?

For business cooperation, please contact the official team: [email protected]

More Questions?